Week 1: Introduction to Franchise Agreements

• Overview of Franchise Agreements
• Key Legal Terms and Clauses
• Rights and Responsibilities of Franchisees

Week 2: Financial Obligations

• Initial Fees and Ongoing Royalties
• Marketing Contributions
• Other Financial Commitments

Week 3: Operational Requirements

• Compliance with Brand Standards
• Performance Metrics
• Renewal and Termination Clauses

Week 4: Legal and Ethical Considerations

• Understanding Legal Compliance
• Dispute Resolution
• Ethical Considerations and Best Practices

Method: Online group coaching

Duration: 3 hours per week

Week 1: Pre-Launch Preparation

• Site Selection and Lease Negotiation
• Building and Renovation
• Acquiring Necessary Permits and Licenses

Week 2: Initial Inventory and Supplies

• Sourcing Initial Inventory
• Setting Up Supply Chain Logistics
• Inventory Management Systems

Week 3: Staff Recruitment and Training

• Hiring Strategies
• Initial Staff Training Programs
• Setting Up Training Schedules

Week 4: Grand Opening

• Marketing and Promotion for Launch
• Coordinating the Grand Opening Event
• Post-Launch Activities and Follow-Up

Method: Online group coaching

Duration: 3 hours per week

Week 1: Daily Operations Management

• Developing Daily Checklists
• Scheduling and Time Management
• Maintaining Operational Standards

Week 2: Quality Control

• Implementing Quality Control Procedures
• Monitoring and Reporting
• Continuous Improvement

Week 3: Customer Interaction

• Enhancing Customer Service
• Handling Complaints and Feedback
• Building Customer Relationships

Week 4: Efficiency and Productivity

• Streamlining Operations
• Reducing Waste
• Maximizing Productivity

Method: Online group coaching

Duration: 3 hours per week

Week 1: Marketing Basics

• Understanding Your Target Market
• Developing a Local Marketing Plan
• Budgeting for Marketing

Week 2: Local Advertising

• Print and Media Advertising
• Online and Social Media Marketing
• Event Marketing

Week 3: Community Engagement

• Building Relationships with Local Organizations
• Sponsorship and Partnership Opportunities
• Hosting Community Events

Week 4: Customer Retention Strategies

• Loyalty Programs
• Customer Feedback Systems
• Personalized Marketing

Method: Online group coaching

Duration: 3 hours per week

Week 1: Financial Literacy

• Understanding Financial Statements
• Key Financial Metrics
• Cash Flow Management

Week 2: Budgeting

• Creating a Budget
• Monitoring and Adjusting the Budget
• Financial Forecasting

Week 3: Accounting Practices

• Basic Accounting Principles
• Using Accounting Software
• Managing Payroll

Week 4: Financial Planning

• Long-Term Financial Goals
• Investment Strategies
• Risk Management

Method: Online group coaching

Duration: 3 hours per week

Week 1: Customer Service Fundamentals

• Importance of Customer Service
• Understanding Customer Needs
• Setting Service Standards

Week 2: Training for Excellence

• Developing Customer Service Training Programs
• Role-Playing Scenarios
• Continuous Training and Improvement

Week 3: Customer Interaction

• Effective Communication Skills
• Handling Difficult Customers
• Building Long-Term Relationships

Week 4: Enhancing the Customer Experience

• Creating a Positive Environment
• Personalizing the Customer Experience
• Collecting and Using Customer Feedback

Method: Online group coaching

Duration: 3 hours per week

Week 1: Recruitment and Hiring

• Identifying Staffing Needs
• Effective Recruitment Strategies
• Interviewing and Selection

Week 2: Training Programs

• Developing Training Materials
• Onboarding New Employees
• Ongoing Training and Development

Week 3: Leadership and Management

• Leadership Styles and Theories
• Motivating Your Team
• Conflict Resolution

Week 4: Performance Management

• Setting Performance Expectations
• Conducting Performance Reviews
• Coaching and Mentoring

Method: Online group coaching

Duration: 3 hours per week

Week 1: Technology in Franchising

• Overview of Essential Technologies
• Selecting the Right Tools
• Implementing Technology Solutions

Week 2: Point of Sale (POS) Systems

• Choosing a POS System
• Integrating POS with Other Systems
• Training Staff on POS Use

Week 3: Customer Relationship Management (CRM)

• Benefits of CRM Systems
• Setting Up a CRM
• Using CRM for Marketing and Sales

Week 4: Operational Technology

• Inventory Management Systems
• Scheduling and Time Management Tools
• Data Analytics and Reporting

Method: Online group coaching

Duration: 3 hours per week

Week 1: Sales Fundamentals

• Understanding the Sales Process
• Identifying Sales Opportunities
• Setting Sales Goals

Week 2: Effective Sales Techniques

• Consultative Selling
• Upselling and Cross-Selling
• Closing the Sale

Week 3: Building Customer Relationships

• Establishing Trust and Rapport
• Following Up with Customers
• Managing Customer Relationships

Week 4: Sales Performance

• Tracking Sales Metrics
• Analyzing Sales Data
• Improving Sales Performance

Method: Online group coaching

Duration: 3 hours per week

Week 1: Identifying Growth Opportunities

• Market Analysis
• Evaluating Potential Markets
• Risk Assessment

Week 2: Expansion Strategies

• Organic Growth vs. Acquisitions
• Multi-Unit Franchising
• Entering New Markets

Week 3: Financial Planning for Growth

• Securing Funding
• Budgeting for Expansion
• Managing Expansion Costs

Week 4: Implementing Growth Plans

• Developing an Expansion Plan
• Executing the Plan
• Monitoring and Adjusting Growth Strategies

Method: Online group coaching

Duration: 3 hours per week